Last Updated: 01/11/2024
At Monaz Clinic Ltd. (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.monazclinic.com (“Website”) or receive services at our clinic.
Please read this Privacy Policy carefully. By accessing or using our Website and services, you agree to the terms of this Privacy Policy.
1. Who We Are
Monaz Clinic Ltd. is a company registered in England and Wales under company number 15922664, with our registered office at 96 Harley Street, London, England, W1G 7HY. We are the data controller responsible for your personal data.
2. Contact Information
- Email: Click to send email
- Phone: +44 75 1515 1717
- Address: 96 Harley Street, London, England, W1G 7HY
- Data Protection Officer (DPO): Mrs. Mona Zirak
If you have any questions about this Privacy Policy or our data protection practices, please contact our DPO.
3. What Information We Collect
Personal Data You Provide
We may collect and process the following personal information:
- Identity Data: Full name, date of birth, gender.
- Contact Data: Address, email address, phone numbers.
- Medical Data: Medical history, medications, treatment records, photographs.
- Financial Data: Payment details, billing information.
- Profile Data: Username and password, preferences, feedback, survey responses.
- Marketing and Communications Data: Your preferences in receiving marketing from us.
Automated Technologies
As you interact with our Website, we may automatically collect:
- Technical Data: IP address, browser type, operating system, time zone settings.
- Usage Data: Information about how you use our Website, products, and services.
- Cookies: We use cookies to enhance your experience. For detailed information, see our Cookie Policy.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
- Performance of a Contract: To provide you with the services you have requested.
- Legitimate Interests: To improve our services, manage our relationship with you, and for marketing purposes.
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Legal Obligation: To comply with legal or regulatory requirements.
Purposes for Processing Your Data
- Provision of Services: To schedule appointments, conduct consultations, and provide treatments.
- Medical Records: To maintain accurate medical records for safe treatment.
- Billing and Payments: To process transactions and send invoices.
- Communication: To contact you regarding appointments, follow-ups, and respond to inquiries.
- Marketing: To inform you about new treatments, promotions, and updates (you can opt-out at any time).
- Legal Compliance: To fulfil our legal obligations, such as maintaining tax records.
5. Disclosure of Your Personal Data
We may share your personal data with:
- Medical Professionals: Within our clinic for the purpose of your treatment.
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT support, and marketing.
- Legal Authorities: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, sale, or asset transfer.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. International Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any transfers comply with data protection laws and that appropriate safeguards are in place.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. These measures include:
- Secure servers and firewalls.
- Encryption of sensitive data.
- Regular security assessments.
Despite these measures, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our Website.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
- Medical Records: Retained for a minimum of 10 years after your last treatment, or longer if required by law.
- Financial Records: Retained for 7 years for tax purposes.
- Marketing Data: Retained until you opt-out or withdraw consent.
9. Your Legal Rights
Under data protection laws, you have rights concerning your personal data:
- Access: Request access to your personal data.
- Correction: Request correction of incomplete or inaccurate data.
- Erasure: Request deletion of your personal data (right to be forgotten).
- Restriction: Request to restrict processing of your personal data.
- Data Portability: Request the transfer of your data to you or a third party.
- Object: Object to the processing of your personal data for marketing purposes.
- Withdraw Consent: At any time where we are relying on consent to process your data.
To exercise your rights, please contact us using the details provided.
10. Consent Withdrawal
If you wish to withdraw your consent for processing, please contact us. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
11. Marketing Communications
We may send you information about our services and promotions. You can opt-out at any time by:
- Clicking the “unsubscribe” link in our emails.
- Contacting us directly to update your preferences.
12. Cookies
Our Website uses cookies to enhance user experience and analyse website performance. For more information, please see our Cookie Policy.
13. Third-Party Links
Our Website may include links to third-party websites. We do not control these websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.
14. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors without parental consent.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed of updates.
16. Complaints
If you have any concerns about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
- ICO Contact Details:
- Website: ico.org.uk
- Phone: 0303 123 1113
17. Automated Decision-Making
We do not use automated decision-making or profiling in our processing of your personal data.
18. Data Source
We collect personal data directly from you when you:
- Fill out forms on our Website.
- Contact us by phone, email, or in person.
- Use our services at the clinic.
We may also receive information from third parties, such as referral agencies or medical professionals, with your consent.
19. Data Accuracy
It is important that the personal data we hold about you is accurate and current. Please inform us of any changes during your relationship with us.
20. Image Disclaimer
The images displayed on this website, including any “before and after” treatment photos, are provided solely for illustrative purposes to showcase the general results that can be achieved through various aesthetic treatments. These images have been sourced and implemented by the external design and development agency responsible for our website.
Monaz Clinic does not claim ownership of these visuals and does not assert that they reflect specific results achieved at our clinic. If you believe any image on our website infringes your rights or has been used without appropriate consent, please get in touch with us immediately. Upon valid request, we will review and, if necessary, promptly remove the image in question. We are committed to resolving any genuine concerns as quickly and respectfully as possible.
21. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Address: 96 Harley Street, London, England, W1G 7HY
Email: Click to send email
Phone: +44 75 1515 1717
