Last Updated: 01/11/2024
Welcome to Monaz Clinic Ltd. (“we,” “us,” or “our”). These Terms and Conditions govern your use of our Website www.monazclinic.com (“Website”) and the provision of our services. By accessing our Website or using our services, you agree to comply with these Terms and Conditions.
Please read these Terms and Conditions carefully before using our services.
1. Definitions
- “Client,” “you,” or “your” refers to any person accessing our Website or receiving services from us.
- “Services” refers to the aesthetic treatments and consultations provided by Monaz Clinic Ltd.
- “Agreement” refers to these Terms and Conditions.
2. Acceptance of Terms
By booking an appointment or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
3. Eligibility
- Age Requirement: Clients must be at least 18 years old to receive treatments.
- Medical Conditions: You must disclose all medical history, medications, and allergies during the consultation.
4. Description of Services
We offer a range of non-surgical aesthetic treatments, including but not limited to:
- Anti-Wrinkle Injections
- Dermal Fillers
- Skin Boosters
- Consultations and Aftercare
5. Booking Appointments
5.1. Appointment Scheduling
- Appointments can be scheduled via phone, email, or through our Website.
- A confirmation will be sent upon booking.
5.2. Consultation
- An initial consultation is required before any treatment.
- Consultations are complimentary unless otherwise specified.
5.3. Medical Assessment
- Treatments are subject to a medical assessment to determine suitability.
- We reserve the right to refuse treatment if deemed inappropriate or unsafe.
6. Prices and Payment
6.1. Pricing
- Prices are provided online or during the consultation.
- All prices include VAT unless stated otherwise.
6.2. Payment Terms
- Payment is due at the time of treatment unless prior arrangements have been made.
- We accept cash, debit/credit cards, and other payment methods as specified.
6.3. Deposits
- A deposit may be required to secure your booking.
- Deposits are non-refundable but may be transferable at our discretion.
7. Cancellations and Refunds
7.1. Cancellation Policy
- 48-Hour Notice: We require at least 48 hours’ notice for cancellations or rescheduling.
- Late Cancellations: Cancellations made less than 48 hours before the appointment may result in a fee.
7.2. No-Shows
- Failure to attend a scheduled appointment without notice may result in a charge of the full treatment cost.
7.3. Refunds
- Services: Due to the personalized nature of our services, refunds are not typically offered.
- Products: Unopened products may be returned within 14 days with proof of purchase.
7.4. Exceptional Circumstances
- We may consider refunds or rescheduling in exceptional cases at our discretion.
8. Medical Disclaimer
- No Guarantee of Results: Individual results may vary. We do not guarantee specific outcomes.
- Risks and Complications: All treatments carry potential risks. These will be explained during the consultation.
- Client Responsibility: You are responsible for following pre- and post-treatment instructions provided.
9. Limitation of Liability
- Exclusions: We are not liable for any indirect, incidental, or consequential damages.
- Maximum Liability: Our total liability is limited to the amount paid for the service in question.
- Force Majeure: We are not liable for events outside our reasonable control.
10. Client Obligations
- Information Accuracy: You must provide accurate and complete information.
- Compliance: Follow all instructions provided by our practitioners.
- Conduct: Treat our staff with respect. Abusive or threatening behaviour will not be tolerated.
11. Confidentiality and Privacy
- Data Protection: We handle your personal data in accordance with our Privacy Policy.
- Confidentiality: All client information is kept confidential unless required by law to disclose.
12. Intellectual Property
- Website Content: All content on our Website is owned by Monaz Clinic Ltd. and protected by intellectual property laws.
- Use of Materials: You may not reproduce, distribute, or create derivative works from our content without prior written consent.
13. Complaints Procedure
13.1. How to Complain
- Contact Us: If you are dissatisfied, please contact us as soon as possible.
- Email: contact@monazclinic.com
- Phone: +44 75 1515 1717
13.2. Resolution Process
- Acknowledgment: We will acknowledge your complaint within 5 working days.
- Investigation: A thorough investigation will be conducted.
- Outcome: We aim to resolve complaints within 28 days and will inform you of the outcome.
14. Third-Party Websites
- Our Website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
15. Changes to Terms and Conditions
- We reserve the right to update these Terms and Conditions at any time.
- Changes will be posted on our Website with an updated revision date.
- Continued use of our services constitutes acceptance of the new terms.
16. Governing Law and Jurisdiction
- These Terms and Conditions are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Severability
- If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
- These Terms and Conditions constitute the entire agreement between you and Monaz Clinic Ltd. regarding the use of our services.
19. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: Click to send email
- Phone: +44 75 1515 1717
20. Acceptance
By booking an appointment or receiving services from Monaz Clinic Ltd., you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Your trust is important to us. We are committed to providing you with exceptional care and transparency in all our interactions. Thank you for choosing Monaz Clinic for your aesthetic journey.
